About Delivery and Returns

On Health Express we offer the delivery with Royal Mail or UPS to guarantee a fast and efficient delivery service. You can find detailed information on all shipping options below.

Delivery Options
Track My Order
Discreet Packaging

UK / Europe Delivery

TypeDelivery PartnerFeesDetailsTrackedSigned
Next Day DeliveryRoyal MailFreeAvailable for most UK addresses.  
Pickup PointUPSFreeConvenient parcel drop-off and collection near your home or work address.  
Nominated Day DeliveryRoyal MailFreeChoose the most convenient day for delivery.  

Note: We cannot deliver to Northern Ireland or the Channel Islands.

Order Tracking

Once your order has been dispatched, we will send you an email with all tracking information. Please enter the parcel code below to track your order:

Royal MailRoyal Mail TrackingPlease enter your tracking code (13 characters)


UPS LogoUPS TrackingPlease enter your tracking code (18 characters)


Don’t have your tracking reference number? Login to your account
How do we pack our parcels?

Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand HealthExpress or the parcel’s contents.


You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication, even unopened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered, the pharmacy can send your medication to a new address, provided this happens within a 30-day window.

For further details, we refer you to our Refund Policy.

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